Overview

A leading virtual healthcare provider partnered with StackAI to transform patient support, streamline operations, and improve the quality of care. With over 2.5 million AI agent executions and 475,000 hours saved, the organization is reshaping how healthcare is delivered at scale. Using StackAI’s secure, no-code platform, the provider built and deployed AI agents that now power everything from customer support to clinical operations—all while maintaining HIPAA compliance and enterprise-grade data privacy.

• 475,000+ physician hours saved by automating patient data retrieval
  
  

• 12 second average support wait time, down from minutes
  
  

• 2.5M+ AI agent tasks executed securely across the organization

The Opportunity: Meeting Complex Needs with Limited Resources

In healthcare, every patient comes with unique needs, and the stakes are higher than in almost any other industry. To meet those needs, this virtual healthcare provider offers primary, specialty, and urgent care services via telehealth, and partners with thousands of licensed professionals across the U.S. to deliver timely, reliable care.

But the organization was under pressure, as a growing volume of patient inquiries, appointments, and account management tasks overwhelmed support teams. Every phone call, message, and insurance question had to be addressed with medical accuracy, regulatory compliance, and personal sensitivity. Traditional support programs simply couldn’t scale.

On top of this complexity, healthcare data is highly sensitive. The healthcare provider needed a solution that wouldn’t just move fast, but would meet strict HIPAA and PII standards, and fit into their existing infrastructure. That’s when they began to explore agentic AI, landing on StackAI to help transform their patient support workflows and more.

Instant, Accurate Patient Support

The Problem: Overwhelmed Call Centers

Support teams were swamped with inquiries about symptoms, billing, and insurance. Every answer had to be medically accurate, compliant, and patient-specific—but manually finding information in health record systems was slow and error-prone.

The Solution: AI-Powered Support Agent

With StackAI, the provider built a secure agent connected to its EHR system. Agents now retrieve patient history, cross-reference documentation, and generate accurate, HIPAA-compliant responses in seconds.

Support wait times dropped to 12 seconds, with agents used over 20,000 times per week.

This AI agent didn’t just help reps respond faster, it improved care quality by providing answers grounded in patient context. StackAI’s HIPAA-compliance added an additional layer of security.

Expanding AI Across the Organization: Helping Physicians Provide Better Care

The Problem: Manual Data Retrieval Slowed Care

Physicians spent hours retrieving lab results, notes, and prescriptions across multiple systems, delaying consultations and reducing focus on patient interaction.

The Solution: Physician AI Assistant

Doctors now query a dedicated AI assistant that instantly compiles a patient’s full medical history. This ensures faster, more informed decisions and frees up physician time for care delivery.

Over 475,000 physician hours have been saved to date, with this AI agent being used 100,000+ times per week.