Overview

A leading legal tech company partnered with StackAI to automate auditing of external communications. In just weeks, they replaced manual transcription and review with a secure, AI-powered workflow that reduced QA costs by 64%, cut operational workload by 92%, and scaled oversight to 100,000+ calls per month—all without adding staff.

• 64% reduction in QA costs
  
  

• 92% workload reduction for the operations team
  
  

• 100,000+ calls and messages audited monthly without additional headcount
  
  

• 50% fewer errors compared to manual review

The Problem: Manual Audits Created Risk and Delays

Despite having a robust CRM, the company’s operations team was overwhelmed by the manual auditing of calls and text messages. Each transcript required rule-checking and quality scoring—a process that was slow, inconsistent, and error-prone.

Audits took weeks to complete and covered only a fraction of communications, creating gaps in oversight and exposing the company to compliance risks. Leadership needed a faster, more scalable approach that did not compromise data privacy or accuracy.

50% Fewer Errors. Faster, Smarter Audits at Scale. 

StackAI reduced the firm’s audit turnaround time from days to hours. What once took 14 days now takes just 14 hours for voice, and SMS auditing dropped from 3 days to 3 hours. Overall time spent on QA fell by 92%, while error rates dropped by 50%.

Thanks to AI agents, the company has scaled its audit scope dramatically, analyzing 100,000+ calls per month without hiring additional staff. The financial upside was just as impressive: with over $60K in monthly cost savings, the company improved oversight while cutting operational expenses.