Overview

A wealth management firm with tens of billions in AUM was founded with a mission to help people plan for the future, whether saving for education or preparing for retirement. Their offerings span financial planning, tax services, and long-term investment management.

An IT leader at the firm reached out to StackAI looking to build an AI-powered tool to equip advisors with real-time context for client interactions and handle the firm’s most repetitive, resource-heavy processes. Key challenges included:

• Quickly retrieving account lists and other important materials for specific advisors
  
  

• Determining client eligibility for certain products by cross-referencing multiple internal documents
  
  

• Managing and filing thousands of incoming documents, each with specific classification and storage rules

Now, they use StackAI to equip advisors with real-time client context, automate document classification at scale, and power market research tools—saving hundreds of hours per month and driving multi-million-dollar productivity gains:

• 500+ advisor hours saved monthly by automating client Q&A, eligibility lookups, and product comparisons directly inside Salesforce.
  
  

• 2M+ documents classified annually with near-instant tagging and routing, replacing thousands of hours of manual filing and reducing compliance errors.
  
  

• 300+ research hours saved each month by automating equity screening and summarization, giving analysts faster insights to support client portfolios.

Giving Advisors Instant Client Context

The Problem: Slow Access to Client and Account Data

Advisors were losing valuable time preparing for meetings. Pulling account lists, transaction histories, and eligibility checks required navigating multiple systems and cross-referencing documents, delaying responses and creating frustration for both staff and clients.

The Solution: Advisor Support Agent

The StackAI pilot began with a Salesforce-integrated AI assistant that answered questions from investment managers on company resources. Questions like “How many tax service projects have been completed this month?” and “What’s the total AUM today?” are now converted into SOQL and answered in seconds. This tool has improved personalization across the client experience and allowed investment managers to provide precisely tailored strategies.