How to build an IT Chatbot

This agent serves as an intelligent IT support assistant that helps users resolve technical issues by combining multiple sources of information. Users can submit their IT support questions and upload relevant files such as screenshots or log files. The agent automatically searches the organization’s IT policies and documentation stored in Google Drive, analyzes any uploaded files, and uses a powerful language model to generate a concise, helpful answer. If the agent cannot resolve the issue using available resources, it is designed to escalate the inquiry by sending an email to the appropriate contact, ensuring that no user question goes unanswered. The final response is clearly displayed to the user, providing a seamless and efficient IT support experience.